VioLuxe

We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange. Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Refund requests will be processed within 7 days after receiving the return products. All returns should be sent to our consumer return department For further queries about exchanges and returns, please contact us at cordbysidrashamail@gmail.com FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S): 1. COMPLETE RETURN FORM If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment. if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment. 2. REPACK MERCHANDISE Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment. 3. SHIP TO Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our Address IMPORTANT : Pickup service is available for Lahore customer Only. Lahore customers have to follow till Step 2 and call us for a pickup. We charge Rs.100 For this Pick Up Service. 1. Eligibility for Exchange Items must be unworn, unwashed, and in their original packaging. Requests for exchange must be made within 7 days of delivery. 2. How to Request an Exchange To initiate an exchange, contact us at cordbysidrashamail@gmail.com with your order details and reason for exchange. Our team will guide you through the process and provide the return address. 3. Exchange Process Upon receiving the returned item, we will inspect it for compliance with our exchange policy. If approved, we will ship the replacement item within 7 business days. 4. Shipping Costs for Exchange The customer is responsible for shipping costs associated with returning items for exchange. However, if the exchange is due to a defect or error on our part, we will cover the return shipping fees. 5. Contact Us If you have any questions or concerns regarding your exchange, feel free to reach out at cordbysidrashamail@gmail.com